Privacy Policy

Last Updated: 08 October 2025

1. Introduction

RedSpider LLC (“RedSpider”, “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website, services, or communicate with us. By accessing or using our services, you agree to the practices described herein.

2. Information We Collect

We collect two types of information:

a. Personal Information You Voluntarily Provide

Name, email address, phone number, company name, postal address, and other contact information when you fill out contact forms, request quotes, subscribe to newsletters, or otherwise communicate with us.
Content you send (e.g. messages, attachments) when contacting us via email or forms
Payment information (processed via third-party payment gateways; we do not store your sensitive card data)

b. Automatically Collected Information

Technical and usage data such as IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent, clickstream data

Use of cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use the data we collect for purposes such as:

Delivering and managing the services you request
Processing payments and invoices
Communicating with you (e.g. responding to inquiries, sending updates, marketing, newsletters, if you consent)
Improving and optimizing our website, services, and user experience
Analytics, reporting, fraud prevention, security, and legal compliance
Customizing content or features to your preferences

4. Legal Bases for Processing

Where applicable under law, we rely on one or more of the following bases to process your personal data:

Performance of a contract (i.e. delivering services you requested)
Legitimate interests (e.g. maintaining and improving our service, prevention of fraud), as long as such interests are not overridden by your rights
Consent (for marketing communications or optional data uses)
Compliance with legal obligations

5. Cookies & Tracking Technologies

We use cookies, web beacons, pixel tags, and log files to collect usage data. Cookies help us remember your preferences, provide analytics, and deliver tailored content. You can set your browser to decline cookies or notify you when cookies are set, though this may disable some website features.

6. Data Sharing & Disclosure

We may share your personal data with:

Service providers and third parties (e.g. hosting, email, analytics, payment processors) who assist in operating our business
Legal or regulatory bodies, if required by law or for investigations
Successors or assignees in case of a merger, acquisition, or business transfer
Third parties with your consent

We require that third parties handling your data adhere to privacy and security obligations consistent with this policy.

7. International Transfers

Your data may be processed or stored in countries outside the UAE. When we transfer data internationally, we will take appropriate safeguards (contracts, standard clauses, etc.) to ensure a comparable level of protection.

8. Data Retention

We retain your personal data only as long as needed to fulfill the purposes for which it was collected or to comply with legal, tax, or reporting obligations. When no longer needed, we will delete, anonymize, or securely destroy the data.

9. Your Rights

Depending on applicable laws, you may have rights including:

Access the personal data we hold about you
Correct or update inaccurate or incomplete data
Delete or request erasure of your data
Object to or restrict processing in certain circumstances
Request portability of data (if technically feasible)
Withdraw consent (for uses based on consent)

To exercise any of these rights, you may contact us (details below). We may require verification of your identity.

We will respond to your requests in accordance with applicable laws and within reasonable timeframes.

10. Security

We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, especially when transmitting data over the internet. Any transmission is at your own risk.

11. Children’s Privacy

Our services are not intended for individuals under the legal age of consent. We do not knowingly collect personal data from minors. If we become aware of such data, we will take steps to delete it.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will take effect when we post the revised version on our website, and we will update the “Last Updated” date. You are encouraged to review it regularly.

13. Contact Us

If you have questions about this policy, or wish to exercise your data rights, please contact:

RedSpider Web & Art Design LLC
Email: info@redspider.ae
Address: Al Attar Tower - Floor 14th, Office 1402 - 2 Sheikh Zayed Rd - Trade Center Second - DIFC - Dubai - United Arab Emirates